The Progression of Supplier Relations Management in the Digital Age
Supplier relations have faced significant challenges, resulting in divergent outcomes in recent years. Some suppliers failed, causing supply chain disruptions and customer dissatisfaction.
Many firms are still addressing brand damage and assuring customers about improved supply chain reliability. Meanwhile, other suppliers thrived, maintaining stable supply and fostering resilient chains. New loyalties were formed, and performance under pressure became better understood. Many who participated in this narrative have left. Job markets in G7 economies have returned to normalcy, but sustained stress has led to turnover among sales and operation leaders. Similarly, corporate turnover means new leadership managing supplier relationships.
Supplier relationship management is further challenged by AI and other disruptive technologies. Companies leveraging these technologies offer unique value propositions, promising significant effectiveness or efficiency improvements. Many are new entrants proposing innovative collaboration models.
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